Refund Policy

When you buy a credit pack you are buying a licence to use the Voicely software for a set number of generations. One credit permits one text-to-speech generation. The licence is activated on your account as soon as payment is verified.

Credits are a usage allowance, not currency or stored value. They have no cash value, cannot be redeemed for cash, and cannot be resold, transferred, exchanged, or used anywhere other than the Voicely service. They are not a gift card, voucher, store credit, or any form of payment instrument. Unused generations do not expire.

The rule in one sentence: generations you have already used are final; generations you have not used are refundable for 30 days.

Because generations are delivered instantly and consumed as you use them, a generation that has been spent cannot be returned — the service was performed and the cost incurred. That is standard for digital products. It does not make the rest of your purchase final: the unused portion stays refundable on the terms set out below.

EU and UK customers. Where you have a statutory right to withdraw from a distance contract, that right ends for digital content only once you have given express prior consent to immediate supply and acknowledged that you thereby lose it — which is captured during card checkout. If that consent was not captured, or you are unsure whether it was, we will honour your withdrawal right in full. Nothing in this policy removes a statutory right you have where you live.

We refund in the following circumstances:

• Unused generations — change of mind. Within 30 days of purchase you may ask for a refund of the generations you have not yet used, pro-rated against what you paid. Generations you have already spent are not refundable, because the service was delivered and the cost incurred.
• Non-delivery. Generations are added immediately on verified payment; if they have not appeared within 10 minutes, contact support. If we have not delivered within 24 hours of a verified payment, you are refunded in full.
• Duplicate charge. You were charged more than once for the same order through a technical error. Refunded in full.
• Unauthorized transaction. A purchase was made on your account without your authorization. Refunded in full. Tell us as soon as you notice — there is no time limit for reporting this, and your rights with your card issuer or payment provider are unaffected either way.
• Service failure. The service did not deliver what you paid for and we could not put it right. Refunded in full.

Change-of-mind requests must reach us within 30 days of purchase. The other grounds above have no deadline.

The following situations are not eligible for a refund:

• Generations you have already used. Only the unused portion of a pack is refundable.
• Change-of-mind requests made more than 30 days after purchase.
• Dissatisfaction with a specific voice output (you can regenerate using the same credit).
• Account suspension due to violation of our Terms of Use or Community Guidelines.
• Providing an incorrect payment transaction ID that resulted in a failed verification.

To request a refund, contact us. Change-of-mind requests must reach us within 30 days of purchase; the other grounds in section 3 have no deadline.

• Email: administrator@tryvoicely.com
• Contact form: tryvoicely.com/contact

Please include your registered email address, the date of purchase, the payment method used, and a description of the issue. We aim to respond within 2 business days.

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and directly. Chargebacks initiated without prior contact may result in permanent suspension of your Voicely account.

Approved refunds are processed back to the original payment method. Processing time depends on your payment provider — typically 3–10 business days for card payments. For Easypaisa payments, refunds are made via bank transfer or Easypaisa to the number used for the original payment.

In the unlikely event that Voicely discontinues its service permanently, users with unused credits will be notified at least 30 days in advance and offered a pro-rated refund for remaining unused credits.

For any questions about this policy, please contact us at administrator@tryvoicely.com or via the Contact page.